Customer Service and Supply Chain Assistant

Job Title: Customer Service and Supply Chain Assistant

Location: Wrexham

Salary: Competitive

Job Type: Permanent, Full Time: 40 Hours per week

About us:

Operating in the UK and Europe since 1989, Meadowvale Foods is a fast moving, entrepreneurial business, known in the Independent Food Service and Retail Sector for the quality of our products, service and expertise.

We are a successful family-run business that takes pride in creating a supportive and friendly working environment where every team member is valued. You'll be joining a close-knit team that works collaboratively, celebrates success together, and enjoys a positive workplace culture.

About the role:

This role offers excellent exposure to all aspects of Supply Chain and Operations, providing opportunities to develop forecasting, purchasing, logistics, customer service and project management skills within a dynamic and fast-paced food manufacturing environment.

Reports to: Head of Operations

Key Responsibilities

• Ability to analyse stock, sales and forecast data to support purchasing decisions.
• Manage the European and Brazilian supply chains, including demand forecasting and purchasing.
• Raise and manage Purchase Orders in line with business requirements.
• Grow and maintain relationships with suppliers and customers.
• Provide cover for transport and repack operations when required.
• Produce and communicate transport issue reports to relevant stakeholders.
• Resolve and manage day-to-day transport issues to ensure smooth product delivery.
• Process and administer credit notes in line with company procedures.
• Produce and communicate credit note reports to relevant stakeholders.
• Coordinate and process sample orders.
• Support the planning of retail promotional activities when required.
• Assist the Customer Services team when required, including order processing and order verification.
• Undertake additional duties and responsibilities reasonably required to support the wider business operations.
• Key Performance Indicators (KPIs)
• Purchase Orders raised accurately and within required timescales.
• Transport issues recorded, investigated and communicated within agreed timeframes.
• Customer orders and Credit notes processed accurately and in a timely fashion.
• Positive supplier, customer and internal stakeholder feedback.

About you:

Knowledge, Skills and Experience

Essential

• Strong numerical and analytical skills.
• Good attention to detail and accuracy.
• Strong Microsoft Excel skills, including data analysis and reporting.
• Excellent organisational and time-management skills.
• Ability to work independently and meet deadlines.
• Strong communication and interpersonal skills.

Desirable

• Experience managing supplier relationships.
• Previous experience in a Customer Service, Supply Chain, or similar operations role.
• Personal Attributes
• Reliable, trustworthy and professional
• Proactive and self-motivated.
• Strong problem-solving skills.
• Ability to work effectively as part of a team.
• Able to handle confidential information with discretion.

What we offer:

In addition to competitive pay and benefits, we regularly organise social events and team activities, including:

• Annual Christmas party
• Company Race Day
• Free Car Parking
• Life Assurance Policy (Post Probation)
• Income Protection (after 13 weeks if long term illness)

Additional Information:

If you're looking for a role within a welcoming organisation where your contribution is recognised and appreciated, we'd love to hear from you.

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of; Supply Chain Assistant, Customer Service Assistant, Operations Administrator, Supply Chain Administrator, Purchasing Assistant, Logistics Coordinator, Demand Planning Assistant, Supply Chain Coordinator, Logistics Assistant, will also be considered for this role.